Honey for Your Soul, LLC does its absolute best to get all orders correct and shipped in a timely manner. We do not guarantee a delivery date and accept no responsibility for delays that occur due to unforeseen circumstances.
International orders may be subject to delay in customs. We have no control over international delays in shipment, and will not issue a refund.
Before completing your order, please check to make sure that all of your information was entered correctly.
TIME TABLE FOR ORDER ARRIVAL
- ALL ORDERS take a minimum of 12 hours to process and will be shipped USPS.
- ORDER PROCESSING DELAYS INCLUDE:Time allotted for shipping is based on the destination address.
- Holidays – When ordering around a holiday date, orders will take longer to be processed.
- Orders placed Friday – Sunday will be shipped out on the following Monday.
- To determine an order’s estimated DELIVERY DATE please factor in the following information. Your order is received and packaged within an average of 24 hours. This time may vary depending on the day an order is made and availability of the items.
- Orders for multiple items or multiple copies of a single item may take longer to process.
- On occasion packages are returned as “undeliverable.” In such cases, we will issue a full refund (minus the shipping charges).
- If a package is deemed lost as a result of our error, we will refund the order. HOWEVER, if the order is lost because of customer error, the charges will not be refunded.
- We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
- If you suspect your order cannot be delivered, and you have not received confirmation of its return or a refund, please contact us.
- All packages marked “Delivered” by the USPS will be considered as such. We accept no responsibility for lost, stolen or damaged packages after they are delivered by your local postal carrier.
If you live in an area experiencing snow storms or other extreme weather, weather delays may add additional time to the estimated delivery date of your order.
ANY SHIPMENT LISTED BY THE SHIPPING AGENT AS DELIVERED WILL BE CONSIDERED COMPLETE
We understand that you may have not received the package personally, but any delivery made under normal circumstances to the shipping address provided by the customer, a member of said household, mailbox, PO Box, or postal container will be considered fulfilled. We cannot be responsible for the package once it reaches its destination.
Please note: there may be a customs fee if you are ordering outside of the United States.
INTERNATIONAL SHIPPING TIMES VARY!
Please note that in some cases, an international package may reach its destination fairly quickly, but could get caught up in customs, be delayed by local postal systems, or even get lost by the receiving country’s postal system. Honey for Your Soul, LLC is not responsible for ANY international shipping delays beyond its control, since we have no influence over foreign governments or their postal systems.
HONEY FOR YOUR SOUL, LLC IS NOT RESPONSIBLE FOR ANY IMPORT DUTIES OR CUSTOMS FEES
We aim to provide good service at an affordable price, and we feel we easily meet these guidelines. Any pre-paid import duties, taxes, or fees would drastically increase our shipping costs – these costs would then be transferred to the customer. Our current shipping prices do NOT include any upcharge for pre-paid duties, taxes, or fees. All international customers are solely responsible for any fees that may arise.
If you have problems with any of our CDs or downloadable mp3 files, or any problems downloading any files, please contact us at: Service@HoneyForYourSoul.com.
Returns and exchanges are accepted within 60 days of receipt.
If your order was incorrectly fulfilled or flawed in any way, please contact us at:
Service@HoneyForYourSoul.com or call us at: 1-877-860-1152.
Please try playing your CD in several different players before contacting us about potentially faulty product. Some CDs will not play in equipment that is not CURRENT technology.
We will replace any faulty product you may receive. Before returning the product to us, please contact us and provide the following information:
- Your name as it appears on the order.
- Shipping address.
- Your daytime phone number.
- Product details: please include information on the make, model and year of your CD player and symptoms of your faulty product.
Please allow up to three weeks for the processing of returns and shipping cost credits or refunds. We will notify you via email of your exchange and any shipping cost credit or refund.